Delivery days: Every day including Public Holidays Additional Surcharges: Sentosa $3, parking fees may apply if our drivers have to incur them
REDELIVERY Kindly ensure that someone will be around to receive the delivery during your chosen time slot. Due to food safety, especially for chilled items, we avoid leaving your order unattended at your doorstep.
If your order is not received by someone or your address given is incomplete (e.g. no unit number), redelivery will be charged at SGD $8 per trip.
We believe in paying our drivers fairly. Hope you do too. :)
EXPRESS DELIVERY/ URGENT ORDERS: If you must have specific delivery timings (minimum 2-hour range) or need an urgent order, there will be an additional charge of SGD $15 on top of standard delivery fees. Please check with us if we are able to fulfill.
At Checkout page, choose Express Delivery:
NO-GO ZONES We don't deliver to these restricted areas, which includes and are not limited to: - All airports, army camps and prisons - All off-shore islands (except Sentosa since it's connected by roads ;)) - All pass protected areas
Can I collect my orders? We're now rolling out collection points, starting with Frankel Avenue, Siglap.
Please note that self-collection at Frankel Ave is only available on Mondays and Thursdays, Afternoon (1pm - 5pm) or Evening (6pm - 9pm).
Can I collect my orders from your retailers? No, collection of online purchases from our retailers is not possible. Kindly purchase or preorder directly from them. Please understand that they have rent and salaries to pay so it isn't fair to expect them to provide collection services for free. 😅
Shipping fees will be calculated automatically at checkout.
Shipping time is estimated to be 2 - 4 weeks but it also depends on your country of destination. Kindly note that there may also be delays due to covid-19.
Get 30 packets and above for free international shipping!
Can you split my order and deliver them on 2 different days or 2 different locations? No, every order can only have 1 delivery date to 1 location. Please place 2 separate orders instead (1 order per date per location). This helps you to choose the correct shipping option (and makes things less confusing for us too ;)).
How does prepayment work? You will be charged upfront for x number of deliveries as indicated. If you choose to make this prepayment recurring, you will be charged upfront for a similar number of deliveries when the first cycle ends.
Can I cancel my subscription? For non pre-paid subscribers, in the event of a cancellation before the 3rd delivery, we will charge you the relevant discounts/ free delivery fees in the earlier deliveries. For prepaid subscribers, we will refund you the remaining deliveries after subtracting the relevant discounts/ free delivery fees. For example, Subscription Plan A is $50 for each delivery, and prepayment of 8 reduces it to $45 each and prepayment of 16 reduces it to $40 each. If you sign up for 16 deliveries ($800 total), and decide to cancel after 10 deliveries, we will drop you to the next discount tier for 8 deliveries (which you fulfilled), and calculate your total relevant charge as ($45 x 10 = $$450) + delivery charges ($3.90 x 10 = $39) and refund you ($800-$450-$39=$311).
I need to pause my subscriptionFor non pre-paid subscribers, you can pause your subscription once you have hit the minimum 3 deliveries. For prepaid subscribers, you can pause your subscription anytime.
Where can I buy your products from? You can shop directly in this website, or grab and go from any of our retailers in Singapore. Some retailers accept preorders as well. :)
Can I pay cash on delivery/collection? No, we strictly do NOT bake until full payment has been made. Orders not paid before delivery/collection date may not be fulfilled.
How many days in advance do I need to place my order? We do next-day delivery if you order before 2pm.
Can I cancel an order or get a refund? Yes, please see our Refund Policy for conditions of full or partial refunds.
Due to hygiene and safety reasons, returns are not accepted. If you'd like to raise any issues after receiving your order, please do not hesitate to reach out to us asap with photos of the problem. You can email us at email@example.com. :)
Can you customise? We are not cake artists and do NOT decorate cakes.
If you need a change of ingredients due to health issues, let us know your requirements and we'll see if we can work it out. We typically charge an additional SGD $20 for the extra time and washing required to make customised orders.
Please note that we do not guarantee the quality of customised orders. All customised orders will be done at your own risk.
We apologise that we're unable to do any customise breads or cookies unless you're purchasing an entire batch. (12 loaves for breads, 120 packs for cookies)
How many calories/ What's the macros of your products? You can find the nutrition information of our products on the product pages. It's usually the 3rd or 4th product image.
Are your products suitable for Muslims? Our kitchen only bakes vegetarian products without alcohol (not even vanilla extract). The only animal products we use are eggs and honey. However, we're not halal-certified so it depends on your comfort level. :)
Are your products certified gluten-free or allergen-free? We have our own baking facility and only make paleo, vegetarian, gluten- and dairy-free products. While all our ingredients are gluten- and dairy-free by nature, please note that we don't send our products for allergen tests and they're not certified. We take extra care to prevent cross-contamination but we can't give a 100% guarantee that our food is free from allergens.
Can we freeze your products? All our breads, cakes, and muffins can be kept frozen for up to 3 months, provided that you freeze them on the first day of getting the products. Prevent them from drying out by keeping them in air tight containers or wrapping tightly.
To consume, thaw overnight in the chiller. After thawing, keep them in the chiller and finish the products within 3 - 4 days.
It's best to freeze the breads in whole loaves (unsliced) to retain their moisture. However, if you're unable to consume the entire loaf after thawing, you can slice the bread into portions that you can consume within 3 - 4 days and thaw one portion every few days. :)
Please do not refreeze thawed food as it may become unsafe for consumption.
What sweeteners do you use? All Bakening products do not contain refined or artificial sugars. We only use Organic Coconut Sugar (with a low glycemic index of 35), Honey (only for customised frosting), or Organic Erythritol on request. All breakfast items do not contain sweeteners and get their naturally sweet taste from the fruits they contain, along with fibre and other micronutrients essential for good health. ;)
What is erythritol? Erythritol is a sugar alcohol found naturally in plants, unlike artificial sweeteners. It has zero calories and zero glycemic index (does not cause blood sugar to rise), and is suitable for diabetics. However, it does have a slight bitter/metallic aftertaste, hence we do not recommend this option unless you have blood sugar issues. Pls see the pros and cons here.
Is there xanthan gum or other gums in your products? Xanthan gum and other gums are binders commonly found in gluten-free products. However, we do not use any gums as they are known to cause irritation to the gut (e.g. diarrhoea, bloating, increase intestinal permeability) and are not suitable for people with leaky gut. Ironically, xanthan gum is also commonly contaminated with gluten.