What are the delivery timings and fees? Yes, if you're in Singapore. :) If you're outside Singapore, please see this Q instead.
Delivery Fee Deliveries in Singapore are a flat SGD $8 island-wide. Orders above SGD $80 get free delivery, yay!
Delivery Days - Monday - Wednesday - Friday
Please note that we're unable to deliver on Public Holidays, so do plan ahead. :) For Chinese New Year, we're closed from 5 to 7 Feb 2019.
Delivery Timings - Day (9am - 2pm) - Night (5pm - 10pm)
Deliveries will be made any time within these time slots and you can't choose an exact timing. If you must have delivery on weekends or a specific 2-hour window, there will be an additional charge of SGD $12 on top of the normal delivery fees.
In this case, at Checkout page, choose shipping method number 3:
Delivery No-Go Zones We don't deliver to these restricted areas, which includes and are not limited to: - All airports, army camps and prisons - All off-shore islands - All pass protected areas
Redelivery Kindly ensure that someone will be around to receive the delivery during your chosen time slot. Otherwise, redelivery will be charged at SGD $8 per trip.
Do you have a shop? Can I self-collect/visit you? No, we don't have a physical retail store or any pickup points available. Our baking facility is also not open to visitors. Go ahead and order online or visit our stockists if you wish to grab and go. ;)
Can I collect my orders from your stockists? No, collection of online purchases from our stockists is not possible. Kindly purchase or preorder directly from them. Please understand that they have rent and salaries to pay so it isn't fair to expect them to provide collection services for free. 😅
Shipping fees will be calculated automatically at checkout.
Get 12 packs and above for free international shipping!
Can you split my order and deliver them on 2 different days or 2 different locations? No, every order can only have 1 delivery date to 1 location. Please place 2 separate orders instead (1 order per date per location). This helps you to choose the correct shipping option (and makes things less confusing for us too ;)).
Where can I buy your products from? You can shop directly in this website, or grab and go from any of our stockists in Singapore. Some stockists accept preorders as well. :)
Can I pay cash on delivery? No, we strictly do NOT bake until full payment has been made. Orders not paid at least 3 days before delivery date may not be fulfilled.
How many days in advance do I need to place my order? We need a minimum of 3 days' advance notice before your delivery date. You can place your order up to 1 month in advance.
Can I cancel an order or get a refund? Yes, please see our Refund Policy for conditions of full or partial refunds.
Due to hygiene and safety reasons, returns are not accepted. If you'd like to raise any issues after receiving your order, please do not hesitate to reach out to us asap with photos of the problem. You can email us at email@example.com or text us at +65 8750 4421. :)
Can you customise? Yes, we can customise cakes with simple decorations or with additional ingredients. Let us know what you want and we'll see if we can work it out. We typically charge an additional SGD $20 - $40 for customised cakes.
Please note that we do not guarantee the quality of customised orders.
For all other items (e.g. breads, cookies), we apologise that we're unable to do any customisations for them.
How many calories/ What's the macros of your products? You can find the nutrition information of our products on the product pages. It's usually the 3rd or 4th product image.
Are your products suitable for Muslims? Our kitchen only bakes vegetarian products without alcohol (not even vanilla extract). The only animal products we use are eggs and honey. However, we're not halal-certified so it depends on your comfort level. :)
Are your products certified gluten-free or allergen-free? We have our own baking facility and only make paleo, vegetarian, gluten- and dairy-free products. While all our ingredients are gluten- and dairy-free by nature, please note that we don't send our products for allergen tests and they're not certified. We take extra care to prevent cross-contamination but we can't give a 100% guarantee that our food is free from allergens.
Can we freeze your products? All our breads, cakes, and muffins can be kept frozen for a month. :) To keep them at their best state, freeze them on the first day of getting the products. Prevent them from drying out by keeping them in air tight containers or wrapping tightly.
To consume, thaw overnight in the chiller. After thawing, keep them in the chiller and finish the products within 3 - 4 days.
It's best to freeze the breads in whole loaves (unsliced) to retain their moisture. However, if you're unable to consume the entire loaf after thawing, you can slice the bread up into portions that you can consume within 3 - 4 days and thaw one portion every few days. :)
Please do not refreeze thawed food as it may become unsafe for consumption.
What sweeteners do you use? All Bakening products do not contain refined or artificial sugars. We only use Organic Coconut Sugar (with a low glycemic index of 35), Honey (only for customised frosting), or Organic Erythritol on request. All breakfast items do not contain sweeteners and get their naturally sweet taste from the fruits they contain, along with the fibre and other micronutrients. ;)
What is erythritol? Erythritol is a sugar alcohol found naturally in plants, unlike artificial sweeteners. It has zero calories and zero glycemic index (does not cause blood sugar to rise), and is suitable for diabetics. However, it does have a slight bitter/metallic aftertaste, hence we do not recommend this option unless you have blood sugar issues. Pls see the pros and cons here.
Is there xanthan gum or other gums in your products? Xanthan gum and other gums are binders commonly found in gluten-free products. However, we do not use any gums as they are known to cause irritation to the gut (e.g. diarrhoea, bloating, increase intestinal permeability) and are not suitable for people with leaky gut. Ironically, xanthan gum is also commonly contaminated with gluten.