FAQ

Q: Orders

  1. Where can I buy your products from?
  2. Do you deliver?
  3. Do you ship internationally?
  4. Is there a minimum order?
  5. Can I self-collect?
  6. Can I collect my orders from your stockists?
  7. Can you split my order and deliver them on 2 different days or 2 different locations?
  8. Can I visit you?

Q: Products

  1. I [want to replace/ want more or less of/ don't want] something in your ingredients list. Can you customise?
  2. Are your products certified gluten-free or allergen-free?
  3. What sweeteners do you use?
  4. What is erythritol?
  5. Is there xanthan gum or other gums in your products?
  6. So... what's Paleo?

A: Orders

  1. Where can I buy your products from?
    You can shop directly in this website, or grab and go from any of our stockists. Those who stock breads and muffins usually accept preorders too. :D

  2. Do you deliver?
    Yep! :) We deliver on Mondays, Thursdays, and Saturdays. Here are the shipping options:

    1) $12 for delivery to all locations in Singapore (except no-go zones), between 10am - 10pm. Do note that you won't be able to choose the delivery timing.

    2) $15 for delivery within your preferred time slot (3-hour range). Kindly state your preferred time slot in your order notes.

    3) Free delivery for orders above $150! This is for all locations in mainland Singapore (except no-go zones), between 10am - 10pm. Do note that you won't be able to choose the timing.

    4) Cookies & Cereals only: $4 - 6 to mail (2 - 5 working days)

    5) Cookies & Cereals only: $8 for delivery to all locations in Singapore (except no-go zones), between 10am - 10pm. Do note that you won't be able to choose the delivery timing.

  3. Do you ship internationally?
    We can ship cookies and cereals internationally. Pls email us at hello@bakening.co to enquire. ;)

  4. Is there a minimum order?
    Yes, please place a minimum order of $20 to check out. :)

  5. Can I self-collect?
    Sorry, we do not allow self-collection as our kitchen is not open to visitors.

  6. Can I collect my orders from your stockists?
    Collection of online purchases from our stockists is not possible. Kindly purchase or preorder directly from them. Please understand that they have rent and salaries to pay so it isn't fair to expect them to provide collection services for free. 😅

  7. Can you split my order and deliver them on 2 different days or 2 different locations?
    Each order can only have 1 delivery date to 1 location. Please place 2 separate orders instead (1 order per date per location). This helps you to choose the correct shipping option (and makes things less confusing for us too, heh).

  8. Can I visit you?
    We do not have a physical retail store front and our commercial kitchen is not open for visitors. Go ahead and visit our stockists if you wish to grab and go. ;)

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A: Products

  1. I [want to replace/ want more or less of/ don't want] something in your ingredients list. Can you customise?
    We bake in batches to reduce the rent and labour costs per unit. If you are willing to take the entire batch of whatever you want to customise, email us at hello@bakening.co to discuss.

  2. Are your products certified gluten-free or allergen-free?
    Please be aware that we share a kitchen with other businesses. Also, while all the ingredients we use are gluten-free by nature, some of the ingredients come from facilities that also process wheat products. Hence, our products are not guaranteed to be 100% free from all allergens.

  3. What sweeteners do you use?
    All Bakening products do not contain refined or artificial sugars. We only use Organic Coconut Sugar (with a low glycemic index of 35), Honey (only for the strawberry frosting) or Organic Erythritol on request. All breakfast items do not contain sweeteners and get their naturally sweet taste from the fruits they contain, along with the fibre and other micronutrients. ;)

  4. What is erythritol?
    Erythritol is a sugar alcohol found naturally in plants, unlike artificial sweeteners. It has zero calories and zero glycemic index (does not cause blood sugar to rise), suitable for diabetics. However, it does have a bitter/metallic aftertaste, hence I do not recommend this option unless you have blood sugar issues. Pls see more details here.

  5. Is there xanthan gum or other gums in your products?
    Xanthan gum and other gums are binders commonly found in gluten-free products. However, we do not use any gums as they are known to cause irritation to the gut (e.g. diarrhoea, bloating, increase intestinal permeability) and are not suitable for people with leaky gut. Xanthan gum is also commonly contaminated with gluten.

  6. So... what's Paleo?
    "Paleo" comes from the word "Paleolithic". In layman terms, it refers to humans during the caveman era.

    Going Paleo isn't about following what the cavemen ate. After all, who knew what they really ate? Plus, our environments and lifestyles are wildly different now (I bet cavemen didn't need to detox or destress from a pollutive or chronically stressful environment; they didn't sit at office desks the whole day too).

    For us, going Paleo simply means going back to basics, eating what our bodies were designed to digest and get nutrients from, and cutting out the processed junk and chemicals. <3

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