FAQ

Q: Orders

  1. Where can I buy your products from?
  2. Do you deliver?
  3. Do you ship internationally?
  4. Is there a minimum order?
  5. Can I self-collect?
  6. Can I collect my orders from your stockists?
  7. Can you split my order and deliver them on 2 different days or 2 different locations?
  8. Can I visit you?

Q: Products

  1. I [want to replace/ want more or less of/ don't want] something in your ingredients list. Can you customise?
  2. How many calories/ What's the macros of your products?
  3. Are your products certified gluten-free or allergen-free?
  4. What sweeteners do you use?
  5. What is erythritol?
  6. Is there xanthan gum or other gums in your products?
  7. So... what's Paleo?

A: Orders

  1. Where can I buy your products from?
    You can shop directly in this website, or grab and go from any of our stockists in Singapore. Those who stock breads and muffins usually accept preorders too. :D

  2. Do you deliver?
    If you're in Singapore, yep! :) We deliver on Mondays, Thursdays, and Saturdays. Here are the shipping options:

    1) $9 for delivery to all locations in Singapore (except no-go zones). Choose between 2 time slots: day (9am - 2pm) and night (5pm - 10pm) timings.

    2) Free delivery for all orders above $100! ;) You also get to choose between day and night time slots.

    3) Cookies & Cereals only: $4 - 6 to mail within Singapore (2 - 5 working days)

  3. Do you ship internationally?
    Cookies and cereals can be shipped internationally. We apologise that we're unable to ship all other items as they require temperature control. Shipping fees will be calculated automatically at checkout.

    We do add a bit of buffer on top of the shipping rates. If the actual shipping rates are lower than what you've paid for, we will refund you the difference. :)

  4. Is there a minimum order?
    Yes, please place a minimum order of $20 to check out.

  5. Can I self-collect?
    Sorry, we do not allow self-collection as our baking facility is not open to visitors.

  6. Can I collect my orders from your stockists?
    Collection of online purchases from our stockists is not possible. Kindly purchase or preorder directly from them. Please understand that they have rent and salaries to pay so it isn't fair to expect them to provide collection services for free. 😅

  7. Can you split my order and deliver them on 2 different days or 2 different locations?
    Each order can only have 1 delivery date to 1 location. Please place 2 separate orders instead (1 order per date per location). This helps you to choose the correct shipping option (and makes things less confusing for us too, heh).

  8. Can I visit you?
    We do not have a physical retail store front and our baking facility is not open for visitors. Go ahead and visit our stockists if you wish to grab and go. ;)

↑ Back to the Qs

A: Products

  1. I [want to replace/ want more or less of/ don't want] something in your ingredients list. Can you customise?
    Sorry! We're working at near full capacity now and are unable to take any customised orders at the moment.

  2. How many calories/ What's the macros of your products?
    You can find the nutrition information of our products on the product pages. It's usually the 3rd or 4th product image.


  3. Are your products certified gluten-free or allergen-free?
    While our kitchen is wheat-free, please be aware that we share a kitchen with other businesses who may use other allergenic ingredients, including milk, peanuts, eggs, and other tree nuts. Also, while all the ingredients we use are gluten-free by nature, some of the ingredients come from facilities that also process wheat products. Hence, our products are not guaranteed to be 100% free from all allergens.

  4. What sweeteners do you use?
    All Bakening products do not contain refined or artificial sugars. We only use Organic Coconut Sugar (with a low glycemic index of 35), Honey (only for the strawberry frosting) or Organic Erythritol on request. All breakfast items do not contain sweeteners and get their naturally sweet taste from the fruits they contain, along with the fibre and other micronutrients. ;)

  5. What is erythritol?
    Erythritol is a sugar alcohol found naturally in plants, unlike artificial sweeteners. It has zero calories and zero glycemic index (does not cause blood sugar to rise), and is suitable for diabetics. However, it does have a slight bitter/metallic aftertaste, hence I do not recommend this option unless you have blood sugar issues. Pls see more details here.

  6. Is there xanthan gum or other gums in your products?
    Xanthan gum and other gums are binders commonly found in gluten-free products. However, we do not use any gums as they are known to cause irritation to the gut (e.g. diarrhoea, bloating, increase intestinal permeability) and are not suitable for people with leaky gut. Ironically, xanthan gum is also commonly contaminated with gluten.

  7. So... what's Paleo?
    "Paleo" comes from the word "Paleolithic". In layman terms, it refers to humans during the caveman era.

    Going Paleo isn't merely about following what the cavemen ate. After all, who knew what they really ate? Plus, our environments and lifestyles are wildly different now (I bet cavemen didn't need to detox or destress from a pollutive or chronically stressful environment; they didn't sit at office desks the whole day too).

    For us, going Paleo simply means going back to basics, eating what our bodies were designed to digest and get nutrients from, and cutting out the processed junk and chemicals. <3

↑ Back to the Qs