FAQ

Q: Delivery/Collection

  1. What are the delivery timings and fees?
  2. Do you have a shop? Can I self-collect/visit you?
  3. Can I collect my orders from your retailers?
  4. Do you ship internationally?
  5. Can you split my order and deliver them on 2 different days or 2 different locations?

Q: Orders

  1. Where can I buy your products from?
  2. Can I pay cash on delivery?
  3. How many days in advance do I need to place my order?
  4. Can I cancel an order or get a refund?

Q: Product

  1. Can you customise?
  2. How many calories/ What's the macros of your products?
  3. Are your products suitable for Muslims?
  4. Which items are keto/low carb?
  5. Are your products certified gluten-free or allergen-free?
  6. Can I freeze your products?
  7. So... what's Paleo?

Q: Ingredients

  1. Why do you use palm shortening? Isn't it bad for our health/environment?
  2. What sweeteners do you use?
  3. What is erythritol?
  4. Is there xanthan gum or other gums in your products?

A: Delivery/Collection

  1. What are the delivery timings and fees?
    *For delivery within Singapore only.* If you're outside Singapore, please see this Q & A instead.

    STANDARD DELIVERY:
    Timing: Any time between 8:30am - 1pm (no exact timing will be given)

    Orders below $60: flat fee $8 island-wide
    Orders above $60: Free, yay!

    Delivery days: Every day including Public Holidays

    REDELIVERY
    Kindly ensure that someone will be around to receive the delivery during your chosen time slot. Due to food safety, especially for chilled items, we do not leave your order unattended at your doorstep.

    If your order is not received by someone or your address given is incomplete (e.g. no unit number), redelivery will be charged at SGD $8 per trip.

    We believe in paying our drivers fairly. Hope you do too. :)

    EXPRESS DELIVERY:
    If you must have specific delivery timings (minimum 2-hour range), there will be an additional charge of SGD $12 on top of standard delivery fees.

    At Checkout page, choose shipping option 2:


    NO-GO ZONES
    We don't deliver to these restricted areas, which includes and are not limited to:
    - All airports, army camps and prisons
    - All off-shore islands (except Sentosa since it's connected by roads ;))
    - All pass protected areas

  2. Do you have a shop? Can I self-collect/visit you?
    No, we don't have a physical retail store or any pickup points available. Our baking facility is also not open to visitors as we need to minimise cross contamination for our free-from bakes. Please order online or visit our retailers if you wish to grab and go. ;)

  3. Can I collect my orders from your retailers?
    No, collection of online purchases from our retailers is not possible. Kindly purchase or preorder directly from them. Please understand that they have rent and salaries to pay so it isn't fair to expect them to provide collection services for free. 😅

  4. Do you ship internationally?
    Yes, cookies can be shipped internationally. We apologise that we're unable to ship all other items as they require temperature control.

    Shipping fees will be calculated automatically at checkout.

    Shipping time is estimated to be 2 - 4 weeks but it also depends on your country of destination. Kindly note that there may also be delays due to covid-19.

    Get 20 packets and above for free international shipping!

  5. Can you split my order and deliver them on 2 different days or 2 different locations?
    No, every order can only have 1 delivery date to 1 location. Please place 2 separate orders instead (1 order per date per location). This helps you to choose the correct shipping option (and makes things less confusing for us too ;)).

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A: Orders

  1. Where can I buy your products from?
    You can shop directly in this website, or grab and go from any of our retailers in Singapore. Some retailers accept preorders as well. :)

  2. Can I pay cash on delivery?
    No, we strictly do NOT deliver until full payment has been made. Orders not paid at least 2 days before delivery date may not be fulfilled.

  3. How many days in advance do I need to place my order?
    We need a minimum of 2 days' advance notice before your delivery date. You can place your order up to 2 months in advance.

    For urgent orders, pls whatsapp +65 8750 4421 to check availability.

  4. Can I cancel an order or get a refund?
    Yes, please see our Refund Policy for conditions of full or partial refunds.

    Due to hygiene and safety reasons, returns are not accepted. If you'd like to raise any issues after receiving your order, please do not hesitate to reach out to us asap with photos of the problem. You can email us at hello@bakening.co or whatsapp us at +65 8750 4421. :)

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A: Product

  1. Can you customise?
    We are not cake artists and do NOT decorate cakes.

    If you need a change of ingredients due to health issues, let us know your requirements and we'll see if we can work it out. We typically charge an additional SGD $20 for the extra time and washing required to make customised orders.

    Please note that we do not guarantee the quality of customised orders. All customised orders will be done at your own risk.

    We apologise that we're unable to do any customise breads or cookies unless you're purchasing an entire batch. (12 loaves for breads, 120 packs for cookies)

  2. How many calories/ What's the macros of your products?
    You can find the nutrition information of our products on the product pages. It's usually the 3rd or 4th product image.
    nutrition information macros for bakening breads

  3. Are your products suitable for Muslims?
    Our kitchen only bakes vegetarian products without alcohol (not even vanilla extract). The only animal products we use are eggs and honey. However, we're not halal-certified so it depends on your comfort level. :)

  4. Which items are keto-friendly/low carb?
    Our keto-friendly/low carb items are mainly breads. We also have a sugar-free chocolate cake made with erythritol.

  5. Are your products certified gluten-free or allergen-free?
    We have our own baking facility and only make paleo, vegetarian, gluten- and dairy-free products. While all our ingredients are gluten- and dairy-free by nature, please note that we don't send our products for allergen tests and they're not certified. We take extra care to prevent cross-contamination but we can't give a 100% guarantee that our food is free from allergens.

  6. Can we freeze your products?
    All our breads, cakes, and muffins can be kept frozen for up to 3 months, provided that you freeze them on the first day of getting the products. Prevent them from drying out by keeping them in air tight containers or wrapping tightly.

    To consume, thaw overnight in the chiller. After thawing, keep them in the chiller and finish the products within 3 - 4 days.

    It's best to freeze the breads in whole loaves (unsliced) to retain their moisture. However, if you're unable to consume the entire loaf after thawing, you can slice the bread into portions that you can consume within 3 - 4 days and thaw one portion every few days. :)

    Please do not refreeze thawed food as it may become unsafe for consumption.

  7. So... what's Paleo?
    Paleo simply means eating what our bodies have evolved to digest and get nutrients from. Read more on our About page.

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A: Ingredients

  1. Why do you use palm shortening? Isn't it bad for our health/environment?
    If you didn't know, palm shortening isn't made the same way as vegetable shortening. It's NOT hydrogenated and doesn't contain any trans fat. When sourced sustainably, palm oil is actually one of the best choices for the environment.

  2. What sweeteners do you use?
    All Bakening products do not contain refined or artificial sugars. We only use Organic Coconut Sugar (with a low glycemic index of 35), Honey (only for customised frosting), or Organic Erythritol on request. All breakfast items do not contain sweeteners and get their naturally sweet taste from the fruits they contain, along with fibre and other micronutrients essential for good health. ;)

  3. What is erythritol?
    Erythritol is a sugar alcohol found naturally in plants, unlike artificial sweeteners. It has zero calories and zero glycemic index (does not cause blood sugar to rise), and is suitable for diabetics. However, it does have a slight bitter/metallic aftertaste, hence we do not recommend this option unless you have blood sugar issues. Pls see the pros and cons here.

  4. Is there xanthan gum or other gums in your products?
    Xanthan gum and other gums are binders commonly found in gluten-free products. However, we do not use any gums as they are known to cause irritation to the gut (e.g. diarrhoea, bloating, increase intestinal permeability) and are not suitable for people with leaky gut. Ironically, xanthan gum is also commonly contaminated with gluten.

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